Carta is committed to keeping your personal information confidential and secure. This policy explains how we collect, use, and share information. By using our website and services, you accept and agree to this policy.
Information We Collect
We collect the content, communications and other information you provide when you use our website and services, including when you sign up for an account, create or share maps, and communicate with us.
How We Use Information
We collect your information to provide you with our services, including:
- to develop, operate, improve, deliver, maintain, and protect our website and services;
- to process payments and send you communications; and
- to comply with any legal requirements.
How We Protect Your Information
We protect personal information from loss, misuse, unauthorized access and alteration by using standard security practices, tools and policies consistent with practices for similar types of services. Keep in mind that if you publish or share your custom maps with others, someone can always save that content or copy it outside of Carta.
We may use third-party service providers (who may be located outside of Canada) to process or handle personal information on our behalf, such as in processing payments. When we do this, we will use contractual or other means to protect your information.
How Long We Keep Information
We will retain your information for the period necessary to provide our services to you unless a longer retention period is required or permitted by law.
By providing your personal information to us, you agree that we may collect, use and disclose it in accordance with this policy and as otherwise required or permitted by law. We may need to disclose information without your knowledge or consent if compelled by a court or similar person.
You may access and update your personal information at any time. We rely on you to advise us of changes.
If you still have questions about anything, just contact us. You can always file a formal complaint in writing — we will acknowledge receipt of your complaint, investigate it promptly and provide you with a formal decision and reasons in writing.